Work Experience

CDI Credit — Front-End Developer

Jan 2025 – Jul 2025 | Atlanta, GA

• Assisted in migrating core web applications from ASP.NET 4.8 to Next.js, ensuring modernization without disrupting production environments.
• Refactored legacy ASP.NET code by removing outdated dependencies and applying fixes through controlled Git branching strategies.
• Collaborated via ClickUp and Git workflows to maintain code quality and track progress across the team.

Insight Global — Production Support Specialist

Feb 2022 – Jan 2025 | Atlanta, GA

• Monitored production environments to ensure high availability and system reliability.
• Analyzed logs and performance metrics to proactively prevent user-impacting issues.
• Managed incident response for critical applications, minimizing downtime.
• Streamlined monitoring workflows and automated recurring support tasks.

Application Support Specialist / Service Desk Tier 1

Insight Global | Atlanta, GA

• Provided Tier 1 & 2 support for enterprise applications and Windows/AD systems.
• Escalated complex issues to Tier 3 while maintaining SLA compliance.
• Documented recurring issues and created knowledge base articles to improve self-service support.

Grapes & Grains — Sales Associate

Jul 2020 – Aug 2021 | Atlanta, GA

• Delivered excellent customer service while managing POS and inventory operations.
• Identified sales trends to assist in purchasing decisions.

D & D Financial — Accounting Intern

Jul 2014 – Sep 2014 | Atlanta, GA

• Streamlined record-keeping and reporting using Excel and accounting software.
• Prepared audit-ready documentation under senior accountant supervision.

Equal Justice Studios | Boycott 1902 — Web Developer (Freelance)

Remote

• Built and maintained WordPress websites optimized for SEO.
• Ensured cross-browser and multi-device compatibility.
• Troubleshot integrations, components, and infrastructure issues.

Contact

Email: justinklu75@gmail.com
Phone: 678-978-0780
GitHub: github.com/justinklu 
LinkedIn: linkedin.com/in/justinklu 

Feel free to reach out for collaborations, inquiries, or opportunities!

Interests

• Keyboards & PC Modding
• Motorcycles
• Photography